PRIVACY POLICY

This policy explains what Master Games Club Interactive Private Limited ("Master Games Club", "we", "us") collects when you use mastergamesclub.com and the Master Games app, why we collect it, who we share it with, how long we keep it and the choices you have. It is written to follow the Digital Personal Data Protection Act, 2023 and the rules made under it. If anything here is unclear, write to the grievance officer named at the end.

1. What we collect

• Account data: mobile number, display name, state of residence, date of birth confirmation, device identifier and app version.
• KYC data: your PAN and one government photo ID, collected before your first withdrawal, together with the result of the verification check.
• Payment data: UPI IDs, bank account details used for withdrawals, transaction references and amounts. We never see or store your UPI PIN or card details.
• Game data: every hand, deal, spin and round you play, including stakes, results, timings and the table or round ID, kept for 90 days in your history and longer in audit logs.
• Support data: chat transcripts, emails and attachments you send us.
• Website data: server logs with IP address, browser and pages requested, and analytics data only after you accept cookies on this site.

2. Why we use it

We use account and game data to run your account and the games, to pay out winnings, to detect collusion, bots and multiple accounts, and to apply the play limits and state restrictions required by law. We use KYC and payment data to verify your identity, to process deposits and withdrawals, to deduct tax where required and to meet anti-money-laundering obligations. We use support data to answer you and to improve the help pages. We use website analytics, with your consent, to understand which pages are useful. We do not sell personal data, and we do not use it for advertising on other platforms.

3. Legal basis

Processing for your account, games and payments is based on the agreement in our Terms. KYC, tax and anti-fraud processing is based on legal obligations. Analytics on this website is based on your consent, which you can withdraw at any time by clearing the consent choice in your browser or from Account › Privacy in the app.

4. Who we share it with

Payment processors for UPI and bank transfers, KYC verification providers, SMS delivery providers for OTPs, cloud hosting providers with servers in India, our auditors for RNG and financial certification, and government authorities, courts and law-enforcement agencies where the law requires it. Each processor may use the data only to provide its service to us and is bound by a written agreement. We do not transfer personal data outside India except to the extent a processor's support staff access it under those agreements.

5. Cookies and analytics

This website sets one cookie-like value in local storage to remember your consent choice. Google Tag Manager and analytics load only after you choose "Accept all cookies"; choosing "Necessary only" keeps the site fully usable without them. The app does not use advertising identifiers.

6. How long we keep it

Account data is kept while your account is open and for 12 months after closure. Transaction and KYC records are kept for the period Indian law requires after closure, currently five years. Game audit logs are kept for five years for dispute and regulatory purposes. Support transcripts are kept for two years. Website analytics data is kept for 14 months. Data is deleted or anonymised when the retention period ends.

7. Security

KYC documents and payment details are encrypted at rest and in transit. Access to personal data inside the company is limited to the teams that need it and is logged. We test the app and the website for vulnerabilities before every release. If a breach is likely to affect you, we will tell you and the Data Protection Board as the law requires.

8. Your rights

You can ask for a copy of your personal data, ask us to correct it, ask us to erase data we no longer need to keep, and withdraw consent for analytics at any time. Requests go to Account › Privacy or to [email protected]. We answer within 30 days. If you nominate someone to exercise these rights for you, tell us in writing. You can also complain to the Data Protection Board of India if you believe we have not handled your data correctly.

9. Children

The app and this website are for adults aged 18 or over. We do not knowingly collect data from children. If we learn that an account belongs to a minor, we close it and return the deposits to the source.

10. Changes

We will tell you in the app and by email at least 14 days before a material change to this policy takes effect. The date at the top shows the current version.

11. Grievance officer

Devika Menon, Compliance & Responsible Gaming, Master Games Club Interactive Private Limited, Tower B, 9th Floor, DLF Cyber City, Phase III, Gurugram, Haryana 122002, India. Email [email protected]. We acknowledge complaints within 48 hours and resolve them within 30 days.